Auction Information Links

Sale Day Guarantee

You have until 5:00pm the following day to arbitrate “Sale Day Guarantee” vehicles.

1. No defects in engine, transmission, drive train, differential or C.V. joints.
   1. Invalid Items: Brakes, front-end, clutches, electric and fuel systems, power steering, or engine leaks unless excessive and is causing damage to vehicle.
2. Broken odometer are TMU without guarantee and must be reported on sale day only before the vehicle leaves Auction premises.
3. Mechanical defects that can be determined to be fixed by the Auction mechanic for $300 or less are not subject to arbitration of unwind. THIS REFERS TO PARTS ONLY. Labor is NOT included and will not be calculated as part of the $300.

Five Day Guarantee Including Sales Day

Buyers must notify the Arbitration Department when vehicles have been returned. If no one is available in Arbitration, someone in management must be notified before you leave the Auction premises. All vehicles must be returned in like or better condition.

1. Flood, fire and frame damage not announced repaired or not:
   1. Frame damage from normal use: Scratches, scrapes, jack or lift marks, minor corner tie-down marks not resulting from accidents and minor upper core support damage not affecting integrity, minor damage in front of shock towers on unitized bodies are NOT grounds for rejection.
   2. Bumpers and trailer hitches welded to the frame are NOT considered frame damage.
   3. Frame damage reimbursement policy: On vehicle returned for frame damage, the Auction will only pay for transportation, one way. Vehicle must be returned to Auction as soon as possible (10 days maximum for out of state dealers).
2. Engine changes and/or fuel conversions must be announced the time of sale on vehicles selling for more than $2,500 to avoid arbitration.
3. Any vehicle announced with "Frame Damage" automatically includes "Air Bags Deployed and/or Damaged".
4. Missing or defective airbags must be announced at the time of sale to avoid arbitration.
5. Gross Smog Polluters: It is our policy that we will arbitrate any vehicle that has been designated a "Gross Polluter" prior to it being sold at Norwalk Auto Auction. Please be advised that the key word is prior and lack of knowledge by the consigning dealer has no relevance.

No expenses will be reimbursed other than transportation.